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Clinical Case Manager – Flexible Subsidy Housing Program

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Clinical Case Manager – Flexible Subsidy Housing Program– job post

San Francisco, CA 94109


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Job details

Job Type
usw jobs

Full Job Description

Job Description:

Clinical Case Manager
Flexible Subsidy Housing Program

Agency Overview
Felton’s mission is to respond to human needs with innovative social services and treatment that combine evidence-based practices with cultural sensitivity, a deep respect for our clients, and a commitment to social justice and supportive communities. The agency was founded in 1889 and currently operates in five California counties, with administrative offices in San Francisco and Alameda Counties. The Senior Division specializes in providing a full continuum of older adult mental health outpatient programs and a range of aging services programs, including workforce development, economic security, case management, and advocacy. The Division is also very active with community partners, the development of new service areas and policy recommendations.
Program Description: The Flexible Subsidy Housing Program serves adults and older adults transitioning into permanent housing by providing comprehensive and integrated treatment services, including linkage to mental health and harm reduction treatment, physical health care, housing assistance, vocational support, and educational support. The Flexible Subsidy Housing Program operates in partnership with San Francisco’s Department of Homelessness and Supportive Housing (HSH), Tipping Point, and Brilliant Corners. Clients will be served and supported until their path to recovery and housing retention is successful.

Job Description

The Clinical Case Manager a member of the multidisciplinary treatment team with the role of providing coordinated care services for a caseload of approximately 20 clients who are transitioning from homelessness to permanent housing. Provide support to adults and older adults who may be homeless, isolated, have mental health issues, have cognitive impairments, substance abuse issues, or other needs that are not being met. Duties include assessing the needs, developing a care plan, authorizing services, coordinating among service providers, following up and monitoring, reassessment, and discharge and termination. The staff follows a process of intake and screening, enrollment, comprehensive assessment, and care planning, using electronic charting systems. The staff also participates in collaborative staff meetings and meets regularly with the supervisor and other case managers in the city for case review and consultation, as well as participating in relevant trainings and collaborative efforts within the agency. Additional responsibilities include advocating with outside agencies on behalf of clients to secure benefits, housing and resources, and maintaining a professional working relationship with providers and other support systems
This position reports directly to the Flexible Subsidy Housing Program Manager.

Program Specific Responsibilities
  • Provides case management services, including evaluations, service plan development, assisting clients in accessing housing, financial, medical and other needed services. Coordinates with other service providers.
  • Assist with linkage to housing resources, eligible benefits, medical services, and other needed services
  • Work collaboratively with collateral agencies and housing providers, including Housing Coordinators from Brilliant Corners and landlords. Provide advocacy on behalf of participants.
  • Help problem solve barriers with providers and housing supports.
  • Maintain documentation standards with progress notes, assessments, and treatment plans of care (service plan development.) Maintains thorough clinical records after each client contact or service, in accordance with mandated standards of Felton Institute, SF Homeless and Supportive Housing, Medi-Cal, and program funders.
  • Assist in the development, organization, and conducting of innovative programming utilizing recovery and strengths-based approaches.
  • Participates in team meetings and case conferences through presentation of cases, discussion of clinical issues and exchange of information and ideas.
  • Commits to ongoing training by participating in FSA’s training opportunities, including developing specializations in evidence-based treatments and practices.
  • Commits to ongoing training in the geriatric specialization of mental health services, as provided by the Senior Division and Felton Institute.
  • Provides information regarding community resources to the general public as needed.
  • Additional duties as needed will be assigned.

Minimum Qualifications
  • Passionate about working with homeless adults and older adults who may have severe mental illness, interested in principles of recovery, and dedicated to creating caring, supportive therapeutic alliances.
  • Willingness to work from a strength-based, harm reduction, client-centered model with an emphasis on evidence-based practices
  • Interested in principles of recovery, and dedicated to creating caring, supportive therapeutic alliances.
  • Accurate and detail-oriented in documentation of treatment plans/charting.
  • Masters Degree in Social Work or other professional counseling programs. BBS-registered or soon to be; licensed or licensed-eligible (LCSW, LMFT, LPCC; ASW, AMFT, APCC).
  • Valid Driver’s License (position may require transporting clients)
  • Knowledge of DSM-V and diagnostic criteria.
  • Experience in case management and mental health services for people living experiencing homelessness, people with severe and chronic mental illness, and older adults a plus.
  • Ability to work with diverse cultures and identities.
  • Strong organizational, communication, interpersonal and time management skills.
  • Team player with a welcoming, collaborative attitude.

    We offer:

  • Great training opportunities
  • Clinical supervision: both Individual and group supervision
  • Competitive salaries and benefits
  • A fulltime schedule of 37.5 hours per week
  • Great opportunities for professional development and experience
Additional Information:
Division: Senior Division
Position: 100% FTE
Reports to: Program Manager

Equal Employment Opportunity:

Felton Institute will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Felton Institute


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