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Internal Communication Specialist, Technical Writer – Apple IS&T Strategy & Programs

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Internal Communication Specialist, Technical Writer – Apple IS&T Strategy & Programs– job post

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Santa Clara Valley, CA 95014


Posted: Jun 21, 2021
Role Number:200257018
Internal communications at Apple connects our people to our purpose by bringing our values to life, communicating about products and initiatives, and elevating the employee experience. As a member, you’ll be part of the line of business communications team that supports Apple’s Information Systems & Technology (IS&T) organization. Think of IS&T as Apple’s nerve center. Our employees design and lead the massive systems that run Apple services, such as Apple Pay and the Apple website, as well as manufacturing, logistics, retail operations, and all our corporate facilities. IS&T also develops and manages our data centers all over the globe.
Key Qualifications
  • At least 4 years in a technical writing, editing, and publishing role for high-traffic websites
  • Able to write detailed app and service documentation, provide guidance and direction regarding brand, tone, and voice, and continuously evolve documentation standards
  • Shown experience with web content management systems—ideally Drupal
  • Project management and leadership experience, and vision
  • Experience achieving results on complex projects in an ambiguous, fast-changing environment
  • Ability to clearly communicate with diverse audiences, including senior leadership
  • Experience with metrics and how to interpret and act on them
  • Meticulous, highly organized, and strong task/project management skills
  • Experience in website information architecture and page layout planning
  • Understanding of web design/development concepts and processes
In this role, you’ll craft beautiful, simple, easy-to-read, yet detailed technical documentation for the IS&T website, the destination for Apple employees to learn about all the different internal tools and offerings to get work done—and how to use them. You’ll collaborate with a number of cross-functional partners, like subject matter authorities and product managers, to consolidate, organize, and improve our existing documentation. The ideal candidate loves to write and sees it as an exciting, novel way to reach our employees, particularly when it comes to making complex topics simple and intuitive.
Education & Experience
Bachelor’s degree in communications, English, journalism, computer science, or related field.
Additional Requirements

Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We at Apple we are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more.


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